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If you think you are missing a uniform simply contact your Gallagher Uniform Customer Account Representative. We’ll review your delivery history on the spot. We’ll work together and find them for you fast. Other options might include a quick special delivery of your garments in our possession, or immediate replacement. Our G-Trak Serial Number Report is a great help in tracking your garments. It provides complete bar code information on delivery history, garment inventory and age. We are happy to provide you with one instantly by fax, e-mail, or on the next delivery. Then you can track your garment activity yourself.
There are a few reasons this could happen. If for some reason you do not receive them on the scheduled delivery, please check the following before calling your Customer Service Representative:
1. Did you turn in your soiled uniforms after your Gallagher Uniform Route Representative picked up the soil ones for the week?
2. Did you check the entire delivery bar? Perhaps they were re-arranged on the bar in error.
3. Did someone take your uniform by mistake?
4. Did you turn in all of your soiled garments or did you leave some at home?
Gallagher Uniform will always make sure you have proper fitting uniforms! So we will change out your entire inventory with new sizes. To make sure we do it right, your Gallagher Uniform Route Representative will personally re-fit you using sample sizes we carry on every vehicle.
If that is not convenient you may contact your Gallagher Uniform Customer Account Representative by phone, or you may contact your company's uniform administrator. In addition you can come to Gallagher's at your convenience Monday through Friday between 7:30am—4:30pm.
Once you have your new uniforms, you should immediately turn in all your old sizes to be cancelled.
As part of your uniform service Gallagher Uniform will take care of all of your uniform repairs. Simply fill out a Service Request Card that is located in the same area where you drop off your soiled garments. Please be sure to list the Bar Code Serial Number of the garments that need repair. Place the Service Request Card in the cardholder that says "Pick-Up" and turn your garments into the soil bin.
As part of your companies rental program, previously worn garments are issued whenever available. You will find a majority of orders are filled with new. When garments are cancelled from the program they are inspected for quality. If they are in good quality condition we put them back into our stockroom to be used again in the future.
Gallagher Uniform will replace your garment at no charge when the garments life has expired. At that time the garment will show signs of becoming faded and thin. Generally, your uniforms should last between three and four years. During this time Gallagher inspects each garment every week for repairs and replacements. It is important for you to take good care of your uniforms.
Gallagher Uniform offers a seasonal shirt program. Please contact your Gallagher Customer Service Representative to find out if your company offers this program.
Generally, our customers offer more economical shirt options that include the choice of all long sleeves, all short sleeves, or a 50/50 split of both sleeves. Once you have made your choice of sleeves at the start of service, you may not change without incurring a size-change charge. We find most associates choose to go with all short sleeves so they are cooler in the summer and in winter they wear extra garments underneath the uniform shirt.
No. For your convenience your Gallagher Uniform Route Service Representative is always ready to fit you with sample garments on our vehicles.
The garment manufacturing industry uses certain tolerances in their production process. By the very nature of sewing flexible material together they have established small variances in fit for same sized garments. You have probably found this to be the case when you try on different pants or jeans at a retail store. Therefore it is possible that you may find one garment that just doesn't fit the same. If this occurs Gallagher Uniform will gladly replace it for you. Just give the Bar Code Serial Number of the garment that's doesn't fit to your Gallagher Customer Service Rep and it will be replaced immediately.
Yes you can! Your garment program has been set up by your company with clear terms on what stained garments can be replaced and when. The age of the garment and the degree of the stain will be the determining factors. So if your garment meets these terms it will be replaced. Generally, we try not to replace any garment if it results in a damage charge to your company. If a garment is damaged beyond repair it will be replaced. Again, depending on the age of the garment there is a possible damage charge, so please take care to protect your garments.
We have a couple options for you. If you miss the uniform pick up you can drop them off at Gallagher Uniform the same day, or you can wash your uniforms at home that week. If you drop your soil off at Gallagher after the delivery day we will do everything we can to return them on the next scheduled delivery. However, this is not guaranteed.
A damage charge is a cost charged to your company for any garment that has been taken out of service (by way of cancellation, size change, or replacement) that has excessive damage and has not met its minimal standard of time in service.
A loss charge is a cost charged to your company for a cancelled garment that has not been returned to Gallagher Uniform. Most loss charges occur when an employee leaves a company and their uniforms don't get turned back in to Gallagher Uniform. The second leading source for loss charges is from an employee not turning in their old sizes after they have received new sizes. Please remember, Gallagher provides exact and timely bar code information each week on our G-Trak Cancel Report to always keep you informed of what garments need to be returned.
When an employee is terminated or quits, please provide your Gallagher Uniform Customer Account Representative with the employee's name so we can immediately cancel their uniforms. Rental charges will be stopped. To insure complete collection we can send you a Serial Number Report, which has the individuals uniform inventory and bar code serial numbers for all of their garments. You will have three weeks to turn in the cancelled uniforms, after three weeks Gallagher will invoice for loss charges for any unreturned garments.
Leave it to us! To insure a proper fit, your Gallagher Uniform Route Representative will personally fit new employees using sample sizes we carry on every vehicle.
If that is not convenient you may contact your Gallagher Uniform Customer Account Representative by phone, or you may contact your company's uniform administrator. In addition you can come to Gallagher's at your convenience Monday through Friday between 7:30am—4:30pm.
Generally, one week. It can take a bit longer if they are not common sizes, such as tall, extra small or extra large sizes.
A. When an employee switches locations or departments you should contact your Gallagher Uniform Customer Account Representative and notify them of this change. Your Account Rep will make sure that the garments get transferred and relabeled to the correct delivery location by the next delivery.
A. Uniform charges are in effect 52 weeks a year. We do not hold uniforms while employees are on vacation. We will deliver the employee's uniforms as scheduled and leave them on the delivery bar so when the employee returns their uniforms will be waiting for them.
A. If you want your company logo on your emblem all we need is a clean crisp copy of your logo. As long as the logo is a decent size we can use a logo from a business card, letterhead or even a company brochure. If you are just using text on your emblem you would just have to decided if you would like a Block font or a Script font.
Gallagher Uniform does have a five man minimum for our uniform rental service.
Each garment has a garment ID label, which helps you and Gallagher quickly identify your uniform. The garment ID label has a ship to (customer) name and number, employee ID number, the employee's first name and the first 6 digits of their last name, and the date the garment was issued.
Every garment has a unique bar code number. This bar code allows Gallagher Uniform to track and record the complete history of your garments. We can generate numerous reports so we can provide you with the information that you need on your garments, when you need it.
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