Just before the holiday season kicked in, we at Gallagher Uniform hold our annual company meeting. It usually takes place in October and sets the stage for both our family leadership team and associates, describing the progress and successes we’ve made and why we should end the year on a thankful note. 2018 is no exception and we are proud to enter the holiday season with a feeling of gratitude – to both our associates and customers in Michigan and Indiana.
Five Generations of Excellence Continued
We celebrated our 125thyear in business in 2018! While many family-owned businesses may struggle to make it beyond a second or third generation, Gallagher Uniform has been defying the odds. In fact, this year marked our second largest year of growth, ever! Welcoming Bell’s Brewery, Herbruck’s Poultry, Firekeepers Casino, Getman, and more to our growing customer base, we are thankful for the ability to expand our services while maintaining a high quality, dependable uniform rental program.
Growth and Facility Improvements Were Central to 2018
Here’s a look at a few cool things we accomplished!
- Added 53 new customers to our growing Gallagher family
- Renewed 55 customers for 2019
- Kickstarted 3 new routes, allowing us to expand to uncharted territory
- Installed a new high-efficiency dryer
- Expanded our automated garment sorting system
- Upgraded to an Ultra-High Frequency RFID chip tracking system
Associate Performances Were Recognized
During the annual meeting, we celebrated a number of associate accomplishments and are continually impressed by their customer service excellence and dedication to making Gallagher a great place to work. 25 people were recognized for perfect attendance during the fourth quarter with nine associates honored for perfect attendance for an entire year!
Most importantly, our 2018 customer retention rate hit 98.3%!
With the industry average landing at 94%, this is the 8th year we’ve come out on top. That percentage is thanks to our amazing Gallagher associates who set the standard in daily performance, our growing passion for innovation, and consistent commitment to quality.
It’s during meetings like this that these tenets come into play and motivate the entire Gallagher team to continue moving forward, growing, and improving the experience for our associates and customers.
Thank you for an amazing 2018!