At Gallagher Uniform, we are all about keeping your mats and uniforms looking great, your facility supplies topped off, and above all, keeping you happy. And to do that we understand that, as cliché as the phrase may be, communication is absolutely key. That’s why we use a number of different communication methods to keep our customers in the know, including our G-Trak Mobile App, text message, and email updates, Route Service Representatives, Route Service Supervisors, and Service Boards. That’s a lot, right?
So, let’s simplify things a bit and focus on how to use just one aspect of our communication system that, in a way, brings all of it together – the on-site service boards, and service repair cards.
Gallagher Service Boards
Let’s get old school, bulletin board-style because that’s essentially what a Gallagher service board is. Our service boards are posted on-site, and function as an easy way to communicate directly with all customers. We know when it comes to communication, that for some people it’s “the simpler, the better.” That’s why we start with this most basic, yet effective form of communication for every customer we begin servicing.
Key Components of a Service Board
Front and center on the service board we introduce you to your business’ Gallagher Route Service Representative (RSR). Your RSR will be at your account every week, ready to handle new orders, cancelations, size changes, new measurements, replacements, and repairs. We also include their phone number and email, so you can contact them anytime.
And while most of your employees won’t see them in-person as often as their RSR, each of our customers also have a dedicated Route Service Supervisor (RSS) too. The RSS will be there to check in periodically, see how things are going, and if there’s anything we can do to make working with Gallagher even easier. But our RSS’s are also only a call or email away, and we include their contact information on the board as well. They’ll also be able to help with any questions regarding cancellations, replacements, new employees and more.
Service Request Cards
These are available for employees to fill out should they need a repair to be made to their garment. You need the following information to fill this out completely:\
- Date, the name of the company, and your name. (Easy!)
- Garment label number (6 digits located on the back collar of the piece of clothing, directly to the left of the employee’s last name).
- Barcode number (an 8-digit code located just above your garment label number and underneath the barcode). Please list barcode serial numbers for each garment that needs attention if there are more than one.
After filling in that information, just specify the kind of repair item it is and check the appropriate repair description.
Leave the completed service request card in the designated space on the service board and your Route Service Representative will pick it up the next time he is in. Either your RSR or another member of our service team will then enter your request into our G-Trak system, which flags the garment to be pulled aside by our automated sorting system for inspection the very next time it is washed. With this system, there is no risk of your request being lost (or washed) in the laundry.
Announcements, Useful Information, And More
Our new service boards also include a “wild card” section that will change from time to time, depending on what is most relevant or useful at the time for your employees. For new, large accounts with many employees (we specialize in handling these accounts, by the way) it is typically helpful to have the employee roster with garments ID’s posted to the service board to help familiarize your employees with how and where to find their garments for a few months. If there is a holiday coming up and your delivery date is going to be different than usual, we’ll post it here as well.
Don’t Forget About G-Trak
Remember, our G-Trak Mobile App is designed to do all of the above and more! It makes garment tracking easy for everyone, removing the stress of uniform maintenance and guaranteeing on-time and accurate deliveries. While our service boards have been and will continue to be an incredibly useful tool for us and our customers, G-Trak Mobile takes it to the next level in efficiency – and that is always a good thing!
At Gallagher, we care about communication. We make every effort possible to connect with our customers and keep our relationships moving in the right direction. If you ever have any concerns, questions, or suggestions, please reach out! We would love to hear from you.