CUSTOMER SERVICE & COMMUNICATION
Uniform Rental Communication That Works
At Gallagher Uniform, we believe the strength of any uniform rental program starts with strong communication. Whether you’re managing the account or wearing the uniform, we make it easy for you to stay informed and in control.
From your weekly delivery to garment repairs and replacements, we’ve built multiple tools and touchpoints into our approach to ensure nothing gets missed.
Here’s how we keep you connected.
Your Service Team Is Always Within Reach
Route Service Representative (RSR)
Your RSR is the familiar face who arrives each week to deliver clean uniforms, pick up soiled ones, and address any immediate needs. Each RSR is equipped with a handheld device powered by G-Trak on the Go.
That means they can:
- Enter size changes, repair requests, or cancellations right on-site
- Answer questions about your account
- Update delivery preferences or program details in real time
- Provide consistent, knowledgeable support with every visit
Route Service Supervisor (RSS)
In addition to your RSR, you’ll also have a dedicated Route Service Supervisor who oversees your program.
This person will:
- Serve as your main point of contact for escalated needs
- Conduct scheduled G-Reviews to ensure your program is running smoothly
- Visit your location regularly to gather feedback
- Support both you and your RSR as a second layer of service
G-Trak Mobile: Uniform Management from Your Phone
For even more control, Gallagher’s G-Trak Mobile app gives you and your team full access to your Uniform Rental Program on the go.
With G-Trak Mobile, wearers can:
- Submit size changes or repair requests
- View what garments are in process and what’s coming next
- Check delivery schedules and garment history
- Stay updated without needing to contact a supervisor
Available for download in the Apple App Store and Google Play Store.
Service Boards = Keep Everyone in the Loop
Gallagher Service Boards are posted at your facility to give uniform wearers easy access to key tools and contact information. Each board includes:
- Blank Service Request Cards
- An orientation form for new hires
- Contact details for your RSR and RSS
- Holiday delivery updates and reminders
If an employee needs a button repaired or has a sizing issue, they simply fill out a card and drop it off. It's an easy, paper-based way to make service requests when the app isn't available.
Need more Service Request Cards? Ask your RSR for extras
You don’t have to repeat yourself to different departments or worry about getting passed around. With us, you speak to the same people every time.
How Uniform Rental Works
We take the work out of workwear. With our Full-Service Uniform Rental Program, your team always has what they need, when they need it. Here’s how it works:
- Inventory: Each wearer receives 11 total garments. Five to wear, five being cleaned, and one to wear on delivery day.
- Pickup & Delivery: Soiled garments are picked up each week and returned clean and ready to go.
- Garment Repairs: If a button, seam, or zipper needs repair, we take care of it. No paperwork required.
- Tracking & Inspection: We use RFID and barcode technology to track every garment and perform a 3-point inspection before delivery.
This level of detail ensures consistency across every delivery and reduces stress for your team. We handle the cleaning, repairs, tracking, and communication. You focus on your business.
What’s Included in Your Gallagher Uniform Rental Program
| Feature | What You Can Expect |
|---|---|
| Garment Processing | We clean and return every item on a weekly schedule |
| Repairs & Replacements | Proactive repair service with no added cost |
| Personal Service Team | Same rep, same driver, same support every week |
| Uniform Fittings | Onsite measurements for the best fit from day one |
| Inventory Management | Full garment tracking using G-Trak and RFID |
| Transition Support | We make switching from your current provider simple and stress-free |
Why Communication Matters
When your uniform rental program is working, you shouldn't have to think about it. That’s the goal. Our communication tools and service structure are built to give you peace of mind and eliminate the common frustrations businesses face when working with other providers.
With us, you can count on:
- Clear and fast responses
- Complete, on-time deliveries
- Helpful service boards and mobile tracking
- A real team that knows your name
Let’s Talk About a Better Uniform Rental Experience
If you're tired of chasing down repairs or wondering where your uniforms are, you're not alone. We’re proud to deliver consistent, transparent, and high-performing service backed by 130 years of family ownership.
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