Gallagher Uniform’s Unwavering Commitment to Excellence

No One Else Makes You Look So Good!

At Gallagher Uniform, we’re not just a uniform service provider but a dedicated partner in your business’s success. With a rich history spanning over a century, our commitment to the businesses of lower Michigan and Northern Indiana is deeply rooted. Every day, we strive to ensure your teams look sharp and professional because we know the impact that a well-dressed team can have. That’s why customer feedback is so crucial—it helps us serve you better.

Celebrating Customer Satisfaction Achievements

Once again, we reached out with our customer service survey, expertly conducted by Market Measurement. We’re thrilled to share some fantastic news: we’ve seen record-high satisfaction rates in areas that matter most to our customers:

• The overall satisfaction with our uniform rental services has hit an all-time high, with 81% of our customers rating us “very favorable”—a testament to our relentless pursuit of quality.
• When asked what areas Gallagher’s service could improve, 69% of customers responded, “None.”
• When asked about 8 specific areas of performance, over 90% of our customers responded, “Above Expectations or Equal To Expectations” to each area.

These scores are a sign that the hard work and dedication of our team are making a positive impact on your day-to-day operations.

Listening to You: Actionable Insights for Improvement

We appreciate all the positive feedback, but we also pay close attention to your suggestions for how we can better serve you. Your honest feedback has driven us to identify key areas for improvement and propose the following initiatives as part of our commitment to continuous enhancement:

• Streamlining Garment Repairs: We are exploring ways to streamline our garment repair process, not only to enhance the quality but also to speed up turnaround times, ensuring your team always looks their best without delay.
• Improved Billing Processes: We are looking into making our billing processes clearer and more straightforward to improve transparency and ease of understanding for all our clients.
• Proposed Enhancements in Communication: We’re exploring opportunities to invest in additional training for our customer service team to further enhance the clarity and speed of our communications.

While we are excited about the possibility of these changes, we are committed to carefully evaluating their impact to ensure they truly meet your needs and enhance your experience with us. As always, our goal is to adapt and improve in ways that matter most to you, our valued partners.

Engage with Gallagher: Invitation to Connect

Let’s keep the conversation going! Whether you’ve been with us for years or are considering joining the Gallagher community, we’d love to show you why so many businesses across the region trust us.

Curious about what Gallagher can do for your business, or just want to share more of your thoughts? Please give us a call or contact us here. Your insights drive our improvements, and together, No One Else Makes You Look So Good!