Serving West Michigan, Mid-Michigan, and Northern Indiana   800-468-7174

Published: February 1, 2018

 

There have been some major acquisitions in our industry over the last year or so. First, Cintas completed an acquisition of G&K Services and then UniFirst announced its acquisition of Arrow Uniform. We’ve spoken with many of the businesses from around our region lately who have experienced these transitions first-hand, and we’ve been hearing similar feedback – they’re less than satisfied with the recent changes.  If you’re with one of the hundreds of area businesses who have seen your uniform, mat or towel program change hands to a national provider recently, odds are you may be experiencing some bumps as well.

Now may be a great time to consider a switch to Gallagher Uniform. We have been locally owned and operated for over a century; 2018 actually marks our 125th year! With 5 generations of the Gallagher family working hard for people like you, we’re still here and plan to remain your top local resource and uniform rental choice for years to come.

Customer Service Drives Our Business

Fun fact time: Gallagher’s customer retention rate is 99%. Crazy, right? 99%. That’s because to us, every single customer represents a valuable relationship, and our local, family-owned approach has been critical to maintaining each and every one over the years. Sustaining long-term relationships with each of our customers isn’t just about good business, though. It is also essential to ensuring your uniform program runs smoothly with no unnecessary hiccups that leave your employees wondering what happened to their clothes or leave you wondering how you ended up running a laundry service.

About ten years ago one of our largest customers, in a well-intentioned effort to examine cost-saving opportunities, made the decision to opt for a national supplier after more than 25 years with their local provider, Gallagher Uniform. Read more about their experience with a national provider, and their eventual switch back to Gallagher here.

 

 

Our Little Green Box Guarantee

We believe, as your uniform, mat, towel and facility services provider, we should lead with outstanding service. And we are so confident you will be satisfied with our service, that we make a promise to all our customers. We call it our “Little Green Box,” and it means you have a 100% guarantee that our service will be exceptional and we will be honest, fair and professional in everything we do.

If you’ve recently seen your quality of service or the relationship you have with your uniform provider take a dive, or just have questions and wish to see what other options are available for your company and your employees, please give us a call at 800-468-7174 or contact us online today. We look forward to hearing from you!

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