G-Trak Mobile App: Using Technology to Advance Business & Service
Technological advancements dominate businesses today to provide efficiency and data that drive the business forward. Leading the way in the uniform rental industry, we have recently created our own mobile application, G-Trak Mobile, to provide our customers and every uniform wearer with personalized, live access to uniform delivery tracking and service requests.
John Gallagher, President of Gallagher Uniform shared, “Customer service impacts customer loyalty. We take service very seriously here at Gallagher Uniform, which is why we use technology to improve communications at every level for our customers. The biggest challenge we see for many of our customers is communication with all three shifts of employees, then getting that information to us. G-Trak Mobile solved this issue and allows employees instant access to service when it is convenient for them. It is a game changer for the industry.”
G-Trak Mobile was developed to integrate seamlessly with Gallagher’s internal garment tracking system. Utilizing barcodes and radio-frequency identification (RFID) chips on each individual garment they can be identified and tracked at any point in the rental cycle, whether that be in wash, repair, in route or anywhere in between. John Gallagher added, “We’ve had a web-based solution for our customers to utilize for years, but we’re excited to take it a step further as we continue to implement innovative solutions for our customers. The world is going mobile and that now includes your uniform rental service with Gallagher Uniform.”
“We’ve had customers both large and small telling us that the app has really simplified things and is saving them a lot of time and energy. But for our largest customers in particular, it’s one less thing for management to worry about knowing whenever an employee needs a size change, has a damaged shirt or is wondering when their next delivery is. Those employees can take care of it with Gallagher right on their phone, regardless of what shift they’re working.”
G-Trak Mobile handles requests for repairs, replacements, size changes; what’s getting delivered next, garment history, cancel collection, and more. Customers and uniform wearers get communication and direct feedback via text or email notifications depending on their preferences. The app is available for free in iTunes App Store or Google Play Store.