Gallagher Uniform Celebrates 125 Years of Family Ownership and Customer Recognition on St. Patrick’s Day
St. Patrick’s Day 2018 included a lot of talk about the luck of the Irish and celebrating all things green. But this year, Gallagher Uniform added to our annual St. Patrick’s Day celebration by kicking off our 125th year in business!
We’re here for the long run.
In an age where national chains and online competition seem to be pushing out local businesses more and more, Gallagher Uniform has a different story. Founded as Detroit Waste Works in 1893 by John C. Gallagher, the company opened a facility in Battle Creek In 1937 under John’s son, Norman Gallagher.
In 1947, Norman’s son, Ronald Gallagher, joined the third-generation laundry and Ronald’s four sons and current owners, Mike, Dan, Pat, and John all joined the company between 1977 and 1982. In the early 2000s, Mike’s sons, Chris and Kevin joined as well, representing the fifth generation of family leadership.
While many family-owned businesses may struggle to make it beyond a second or third generation, Gallagher Uniform has been defying the odds. In fact, the company has been significantly outperforming the industry average in growth.
Gallagher Uniform President John Gallagher shared, “The tenants and values of the company that began with our founder, and great-grandfather, John C. Gallagher still ring true today. We’ve been able to build a culture of success and forward-thinking over the years that has allowed us to expand and grow beyond expectation – all while remaining local and independent. That’s something we’re very proud of here.”
Focus on Customer Service
Much of our success can be attributed to a strong focus on customer service – evidenced by a 99% customer retention rate last year, far above the industry average as well.
John Gallagher added, “Our ability to respond with a phone call from the owner means a lot to our customers. Whether it’s a local auto dealer or part of a global manufacturing company, we deliver the best service to all our customers.”
We are also an industry leader when it comes to utilizing the latest technology to increase efficiency and effectiveness, even introducing the industry’s first mobile app, G-Trak Mobile in 2016.
According to Owner Dan Gallagher, “It’s been both exciting and challenging to match our business growth with plant and equipment capacity. With our recent building addition, new washer and dryer purchases, and a new extension to our uniform processing systems, we are all set to handle the expected future growth of sales.”
125th Anniversary Kick-Off
We kicked off the 125th Anniversary the week of St. Patrick’s Day by sharing shamrock plants with customers, a twenty-year tradition at Gallagher. Many customers have kept their Shamrocks over the years, combining plants or adding to the collection as a friendly reminder from Gallagher Uniform that they value their business.
The kick-off also included a company St. Patrick’s Day party, celebrating the occasion with all Gallagher Associates during lunch on March 16th. The event featured corned beef sandwiches cooked by the Gallaghers themselves, a live performance of Irish songs, and more. To learn more about Gallagher Uniform and the company’s history, visit us online!